Shipping policy

At Alwerys, we are dedicated to delivering your orders quickly, securely, and in an eco-conscious way. Please read our Shipping Policy carefully to understand our process and delivery terms.

1. Processing Time

• Orders are processed within 1 business day after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Rates

We offer:

• Tracked + Insured Shipping (Ships next day + Ecofriendly)

• Tracked + Insured Shipping (Ships next day)

The shipping method, cost, and estimated delivery time will be displayed at checkout.

3. Delivery Times

Delivery times vary depending on the destination and selected shipping method:

• United States: 2–5 business days

• Europe: 4–10 business days

• Rest of the World: 7–15 business days

⚠️ Please note: These timeframes are estimates and may vary due to customs procedures, courier delays, or unforeseen circumstances.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment in real time.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the customer’s responsibility.

6. Lost or Damaged Packages

We take great care to package your order securely. However, if your order is lost or arrives damaged:

• Please contact us via the Contact section on our website within 7 days of delivery (or expected delivery date).

• Provide your order number and photos of the damaged product and packaging (if applicable).

7. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout. Alwerys is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions regarding shipping or need assistance with your order, please reach out to us via the Contact section on our website.