Privacy policy

At Alwerys, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information from you in the following ways:

  • When you browse our website

  • When you create an account

  • When you place an order

  • When you subscribe to our newsletter

  • When you contact us for customer service or support

The types of personal information we collect include:

Personal Identification Information: Name, email address, phone number, billing and shipping address
Payment Information: Secure payment details processed through third-party payment processors (Shopify Payments, PayPal, etc.)
Technical Information: IP address, browser type, operating system, and browsing behavior on our site

We do not knowingly collect personal information from anyone under the age of 16 without parental consent.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order status or inquiries

  • Send you promotional materials or newsletters (if you have opted in)

  • Improve our website and services based on user interactions

  • Comply with legal obligations

Please note that our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application, and is protected using secure servers and encryption measures.

3. Sharing Your Information

We only share your personal information when necessary, including:

  • Payment Processors: To process your transactions securely

  • Suppliers & Shipping Partners: To fulfill and deliver your orders

  • Service Providers: To help manage our website, marketing, and customer support

  • Legal Authorities: If required by law or to enforce our policies

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and firewalls. However, no online data transmission or electronic storage system can guarantee 100% security.

You are responsible for maintaining the confidentiality of your account information and password.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can adjust your browser settings to block or delete cookies, but this may affect the functionality of our site.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of any inaccurate or incomplete information

  • Deletion: Request the deletion of your personal data, subject to legal or business exceptions

  • Opt-out: Opt out of receiving marketing communications at any time

To exercise any of these rights, please reach out to us via the Contact section on our website.

7. International Data Transfers

Since we work with global suppliers and partners, your personal data may be transferred to countries outside your own. These transfers are made in compliance with applicable data protection laws to ensure your information remains secure.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please reach out to us via the Contact section on our website.