Refund policy
At Alwerys, we are committed to providing quality products and a smooth shopping experience. However, we understand that occasionally issues may arise. Please read our Refund & Return Policy carefully before making any purchase.
Eligibility for Returns
We only accept returns in cases where there has been an error on our part. This includes:
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Wrong item received
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Incorrect size or color sent
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Defective or damaged products upon arrival
If the error is due to the customer (e.g., incorrect size selection, wrong shipping address provided, or change of mind), we do not accept returns in these cases.
Return Fees
All accepted returns are subject to return shipping fees, which will be deducted from your refund. The fee amount depends on the return and varies between £10 and £15.
How to Request a Return
If you believe your order is eligible for a return due to an error on our part, please follow these steps:
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Contact our customer support team within 14 days of receiving your order.
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Provide your order number, a detailed description of the issue, and photos if applicable (for defective or incorrect items).
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If your return is approved, we will provide you with a return shipping label.
Processing Refunds
Once we receive and inspect the returned item, we will process your refund. Please note:
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The refund will be issued to your original method of payment.
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The return fee will be deducted from the refund amount.
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Refund processing may take up to 7 business days from the time the returned item is received.
Non-Returnable Items
Certain items are non-returnable under any circumstances, including:
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Sale or clearance items
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Personalized or custom-made products
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Items not in their original packaging or condition
Contact Us
For any questions about our refund and return policy or to initiate a return, please reach out to us directly via the Contact section on our website.
Tracked + Insured Shipping (Ships next day + Ecofriendly)
Tracked + Insured Shipping (Ships next day)